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Export your leading 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the primary category of the leading three outcomes, and compare to your own. An inequality on high-volume questions is the highest-leverage single edit in local SEO. Set this audit with our for standards.
They do raise click-through in the regional panel, inhabit space that would otherwise surface a competitor, and feed freshness signals into the 2026 AI summary generator. The item and offer brochures, by contrast, have ended up being materially more important this year now that Google Maps pulls items into its AI answers.
A single image, a short body (approximately 1,500 characters but 150 to 300 performs finest), and an optional CTA button. Posts expire after 7 days however remain archived on the profile. Publish a minimum of one each week. The CTA drop-down includes Book, Order online, Buy, Find Out More, Register, and Call now Reserve and Order online convert finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The occasion schema feeds into Google Maps occasion discovery and is among the couple of locations where structured calendar information surfaces natively inside the profile. Offer posts support a coupon code, an optional expiry date, and a specific terms-of-use field.
Rotate deals monthly; a profile perpetually advertising the same 15% off signals staleness to users and to the summary generator. The Products tab holds individual SKUs with photo, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from product entries when a user asks "does anybody nearby sell X", making this the single most underused surface area in GBP.
Every product entry is a small landing page inside the profile. Posts, products, and provides now feed into the Maps place summary in addition to evaluations and your profile description. Keep at least one post active at all times, refresh the product brochure quarterly, and write item descriptions with the specificity a summary generator can ground on active ingredients, products, service scope, guarantees.
What has actually changed in 2026 is that evaluation content now feeds two distinct surfaces: the traditional star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&A section has actually quietly become more important for the exact same reason responses are a grounding source for AI responses. Messaging is a conversion channel that many SMBs still end.
React to positive reviews briefly and particularly (mention what the reviewer discussed the dish, the procedure, the outcome). React to negative reviews determined and factually, offer an offline channel, and never argue. Never ever copy-paste the exact same line throughout five evaluations Google's replicate detection flags it and it looks inexpensive to the next client checking out the profile.
[target1:anchor_exact1]Develop the request into the functional workflow post-service SMS, email receipt footer, QR code on the counter rather than running regular review drives. Never ever use rewards for reviews; Google's policy enforcement on this is rigorous and automated. Any Google user can ask and respond to questions on your profile. That suggests a competitor or a mistaken client can publish a wrong answer that sits at the top of your Q&A panel indefinitely.

Upvote proper client answers so they rise above inaccurate ones. Messaging is opt-in and tied to a response-time SLA. If you do not address within 24 hr regularly, Google auto-disables the Message button to safeguard user experience. Incorporate with the Service Messages API if you run a client assistance platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your team in fact views.
Generic first-class reviews like "Terrific service" have actually always been low-value. In 2026 they are also wasted summary tokens. Request for specifics in the demand itself "What stood apart about the go to?" prompts information, while "How was your experience?" prompts vague. Our covers related entity and grounding concepts. Profiles with richer media get more views, more calls, and more instructions demands.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded assets, and rewards profiles that gradually revitalize the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Choose something evocative and top quality, not a generic stock shot. Google regularly auto-rotates covers from customer uploads if no owner cover is set a factor to set one explicitly.
Tight crop, solid background, legible at favicon size. The logo design is what appears beside AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of five of each. Shoot throughout business' best-looking hour (sundown exterior, lunch-rush interior) rather than empty on a Monday morning.
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